An extraordinary
package of safety
related services.

A new hospitality approach
to welcome guests back

Thanks to the official UNAsafe Protocol the UNA Esperienze, UNAHOTELS and UNAWAY hotels welcome guests back with a unique and extraordinary safety related services package.


Welcoming, authentically Italian and as attentive to their high-level, certified safety standards as ever: our hotels and resorts reopen their doors in main cities and holiday destinations across the Peninsula. With the travel context changing rapidly, we propose a new approach to hospitality, guaranteeing guest wellbeing with the official UNAsafe protocol.


With the launch of the official UNAsafe protocol, we adopted a series of practical measures to guarantee maximum safety for our guests. To highlight our commitment to the cause and ensure even higher hotel standards, we have also created the new "UNAsafe" brand, certifying the measures taken and promises a safe, "sanitized and guaranteed" stay. The procedures build on guidelines from the World Health Organization, the Decree of the President of the Council of Ministers, the Italian Ministry of Health, the Higher Institute of Health and the "Accoglienza Sicura” (Safe Reception) national protocol outlined by Federalberghi, Associazione Italiana Confindustria Alberghi and Asshotel.
3 key areas have been identified, focusing on use of medical health aids, guaranteeing social distancing and behavioral and safety practices. For example, during check-in, Plexiglas screens will guarantee social distancing, while online features will ensure easy and safe registration and payment options.


For the adequate management of meetings, events, conferences and exhibitions, specific protocols and rules of conduct have been activated, maintaining high hotel standards and careful safety procedures. More flexible cancellation policies are also available.


Book your next stay on without worrying about the cancellation policy. Thanks to the Super Flex and Semi Flex rates, in case of cancellation, any penalty will be converted into a “UNA Flex Bonus” voucher and then used for future bookings at Gruppo UNA hotels.