Pet Policy

Rules for 4-legged guests in the hotel

Your pet friend is welcome to Gruppo UNA. However, we would like to list some common sense rules that need to be followed in order to facilitate coexistence with the other Guests of the hotel:

a) Please note that it is possible to host "4-legged friends" (dogs and cats) up to 25 kg for dogs and up to 3 kg for cats. Your pet friend's stay fee will be € 35,00 for UNAWAY and UNAHOTELS and € 40,00 for UNA Esperienze hotels, which includes cleaning and Welcome Kit.

b) The owners of the pets are reminded to show the healthcare booklet at check-in with the recording of vaccinations in order to properly accommodate the 4-legged Friend. In the absence of the healthcare booklet, the owner must issue a declaration under his/her responsibility stating that the animal is regularly vaccinated, healthy, free of parasites and insured against damage that the pet could cause to property or people.

c) The owner is responsible for the repair and/or replacement of all objects possibly stained or damaged by his/her trusted Friend, as well as any damage caused to other guests.

d) Owners are allowed to transit through the common areas with their pet, along the route to their room and the hotel lobby. However, the 4-legged guest will not be allowed to stay in the following areas of the hotel: hall, bar, restaurant, meeting rooms, wellness center, swimming pool, toilets, whether they are closed premises or outdoor areas, including swimming pools and beaches (the only exceptions being guide dogs or pet therapy animals).

e) When transiting inside the hotel, the 4-legged Guests must always be kept on a leash, wear a muzzle or be kept inside a carrier (for cats).

f) Should the 4-legged Friend soil the premises, the owner has the responsibility to clean up immediately and notify the hotel staff. We ask you the courtesy to remove the excrements in all common areas (i.e. garden, hotel appurtenances).

g) We ask not to leave the 4-legged guest in the room alone, in order to prevent unpleasant situations for them and other hotel guests. Please remember to hang the special sign outside the bedroom door in order to communicate to the other Guests and the hotel staff the presence of 4-legged friends.

h) The 4-legged guest must not disturb other guests, both when in the room and when going through the common areas.

i) It is not allowed to let your friend climb on beds, armchairs, chairs and tables in the room or in common areas.

j) For reasons of safety and comfort of your friend, the maid will not clean the room if the 4-legged guest is left there unattended. Therefore, the cleaning of the room will take place only when the Trusted Friend is with you.

Finally, we would like to recall what art. 2052 of the Italian Civil Code states on the subject of animals:

Damage caused by animals - The owner of an animal or whoever uses the same for the time the animal is in use, is liable for any damages caused by the animal, whether in his/her custody, lost or escaped, unless a fortuitous event is proven (par. 2051).

We thank you and your pet friends for your cooperation.