Dear Gruppo UNA Guest,
In this time of uncertainty and fear, I hope you and your beloved ones are well and in good health. Our hearts go out to the people who have been affected by this terrible pandemic and we thank the healthcare workers and the governments around the world who are on the front line working tirelessly to defeat Covid-19 for good. In thanking you for the trust you have in us, I personally want to assure you that your safety and that of our staff represent the priorities that guide our decisions on a daily basis. At this purpose here is an update of the measures we have taken so far.
We are constantly monitoring the updates from the World Health Organization (WHO) and the Italian National Institute of Health for the latest developments, in order to implement the announced safety protocols in our hotels. We are now operating only in some hotels to serve customers who cannot move as a consequence of the provisions of the Authority as well as doctors and healthcare workers engaged in the measures to contain the spread of the pandemic; however, we are looking forward to resuming our activities in full. We are in constant contact with the competent travel and health authorities to keep you well informed and advise you on the appropriate measures that are to be observed.
When booking a stay with us, you can be sure that we have responsibly implemented the following measures to ensure your safety:
- Rigorous sanitisation of rooms, bars, restaurants, common areas and high-contact points (door handles, lifts, reception counters, common bathrooms, conference rooms, etc.).
- Hand sanitisers placed at the guest contact areas.
- Thermometers available at front desks to conduct body temperature checks upon request.
- Provision of medical masks and gloves for our guests and employees upon request.
- Training of our staff to ensure knowledge and compliance of hygiene and safety protocols.
We think that flexibility is something you will appreciate in this time of uncertainty and therefore we have decided to improve it further for your next bookings. If you have booked a stay with arrival before the 31st May 2020, you can get a credit to be used within one year and corresponding to the value of your booking, regardless of the booking channel you chose. For all the new bookings with arrival in 2020, we will guarantee the greatest flexibility on our best rates, allowing you to cancel free of charge until the day before your arrival date, by granting a credit to be used within one year and corresponding to the value of the booking. Visit our website or call our contact centre for the best flexibility conditions.
We look forward to welcoming you into our hotels with the same warmth and hospitality that have always distinguished our service. We know that we are facing a time of great concern and, if you are travelling now or will be doing so in the future, we want you to know that your safety and well-being remain our highest priority.
Italian hospitality is UNA.
Sincerely,
Luca Zaccherini
CEO
